Reference

How bolagila rtp Handles Your Personal Data

At bolagila rtp, your personal data is collected only for what we need to run your account, process deposits via DANA, OVO, GoPay or QRIS, and keep your…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedYour right to access or delete your dataEncrypted account storageContact our team any time

Explore Lobby Read FAQ

What Data We Collect and Why

bolagila rtp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with bolagila rtp, we collect your name, email address, and the payment details you use — including wallet identifiers linked to DANA, OVO, GoPay or QRIS — solely to verify your identity and process your transactions. We also gather device and

1
session data (browser type, IP address, session timestamps) to detect unauthorised access and keep your account safe. Log data from your activity in our lobby is retained for up to 12 months for security auditing purposes. We do not sell your personal data to third parties.
2
Access to your data by our internal teams is role-restricted and logged. Whether certain features of your account are available depends on local law, and our data practices align with the applicable framework for Indonesia where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or remove the personal data we hold about you, our privacy team is reachable seven days a week — including from Denpasar and other regions across…

Live Chat — Privacy Queries Start a live chat session directly from your account dashboard. Our privacy team is available from 08:00 to 24:00 WIB daily to handle data access and correction requests.

Email — Data Request Form Send your data request to our privacy address listed in the account settings page. We confirm receipt within four hours and resolve requests within 48 hours on business days.

In-App Support — Account Settings Navigate to Account Settings → Privacy & Data in your bolagila rtp dashboard to submit a formal data correction or deletion request directly without contacting support separately.

DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

We apply specific technical and organisational measures to every layer of data we hold — from the moment you enter a payment method to the point your withdrawal is confirmed.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA, OVO, GoPay and QRIS payment details — is encrypted using TLS 1.3. This applies during login, deposit flow and withdrawal confirmation steps.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby filters. Analytics cookies track aggregate page behaviour only — no individual profiling. You can manage cookie consent from the footer of any page.

Account Security Layers

Your account is protected by password hashing, optional two-factor authentication via SMS, and automatic session expiry after 30 minutes of inactivity. Suspicious login attempts trigger an email alert to your registered address.

Data Retention Schedule

Transaction records linked to QRIS or bank transfer deposits are retained for 12 months to support dispute resolution. Account profile data is held for as long as your account remains active, then deleted within 90 days of a verified closure request.

Third-Party Data Sharing

We share data with payment processors — including DANA, OVO and GoPay networks — only to the extent needed to complete your transactions. We do not share personal data with advertisers or data brokers under any circumstance.

Your Right to Request Changes

You may request a full export of your account data, ask us to correct inaccurate records, or submit a deletion request through Account Settings or via live chat. We complete verified requests within 48 hours where local law permits.

Your Privacy Policy Questions, Directly Addressed

The questions below cover the real concerns you are likely to have about how bolagila rtp collects, uses and protects your data. Each answer reflects our actual account and data processes — not a generic policy statement.

We collect your name, email address, date of birth and the payment method details you register — such as your DANA or OVO wallet ID. We also log your device type, IP address and session timestamps for security verification purposes.

Payment identifiers are stored in an encrypted database using AES-256 encryption. We retain transaction reference numbers for 12 months to support dispute resolution, after which they are permanently deleted from our active systems.

Yes. Submit a data export request through Account Settings → Privacy & Data or via live chat between 08:00 and 24:00 WIB. We will send your data package to your registered email address within 48 hours of verifying your identity.

Navigate to Account Settings → Privacy & Data and submit a deletion request. Once we verify your identity, we begin the process within 24 hours and complete full deletion within 90 days, subject to legal retention obligations where local law permits.

We share data only with payment processors such as DANA, OVO, GoPay and QRIS networks, and only to complete your transactions. No personal data is passed to advertisers, data brokers or unrelated third parties under any circumstances.

We use session cookies for login continuity, preference cookies for lobby settings, and analytics cookies for aggregate traffic data only. You can adjust or withdraw cookie consent at any time through the cookie settings link in the page footer.

Reach our privacy team directly via live chat in your account dashboard or by email through the address listed in Account Settings. We acknowledge all privacy complaints within four hours and aim to resolve them fully within five business days.

How bolagila rtp Handles Your Personal Data

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

End-to-End Encryption

Cookie Policy

Account Security Layers

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Your Privacy Policy Questions, Directly Addressed

01 What personal data does bolagila rtp collect when I open an account?

02 How is my payment data from DANA, OVO, GoPay or QRIS stored?

03 Can I request a copy of all the data bolagila rtp holds about me?

04 How do I ask bolagila rtp to delete my personal data?

05 Does bolagila rtp share my data with third parties?

06 How does bolagila rtp use cookies and can I control them?

07 Who do I contact if I believe my privacy rights have not been respected?

Related Pages